Privacy Policy
Before consenting to the processing of your personal data or providing any personal information through forms on our Site, we ask that you carefully review this Privacy Policy (“Policy”). It is essential that you fully understand the terms under which we will handle your data. This Policy applies to your use of the Services as outlined in our Terms and Conditions.
This Policy explains how and when we collect and process personal data of individuals using the Site. It details the purposes, conditions, and security measures related to the use and sharing of this data, as well as your rights concerning your personal information.
Table of contents
Definition and Explanation of TermsGeneralTypes of Data CollectedMode and Place of Processing Personal DataPurposes of ProcessingDetailed Information on the Processing of Personal DataLegal Bases for Data ProcessingYour Rights as a Data Subject Concerning the Processing of Your Personal Data by the CompanyAdditional Information for California ResidentsAdditional Information About Data Collection and ProcessingBreach NotificationsUpdating this PolicyContact Us
Definition and Explanation of Terms
“Personal data” refers to any information about you that, either on its own or when combined with other data, enables someone collecting and processing this information to identify you as an individual.
“Processing of the personal data” refers to any action performed on your personal data, whether automated or not, including collection, recording, organization, structuring, storage, modification, retrieval, consultation, use, transmission, sharing, alignment, combination, restriction, deletion, or destruction.
“Data subject” refers to any identified or identifiable individual whose personal data is processed by the entity responsible for the processing. In this case, it refers to you as a Customer of the Site.
“Consent of the data subject/user” refers to a voluntary, clear, informed, and unambiguous indication of the data subject/user's wishes. This is done through a statement or a clear affirmative action, indicating agreement to the processing of their personal data.
General
Every time you visit the Site, we collect log data and place cookies on your device to monitor your activity. You can choose to disable cookies, except for those that are essential for the Site's proper functioning.
If you are a registered Customer, we may collect and process cookie identifiers, along with any information you provide during the registration process.
Types of Data Collected
The Company collects only the following information from you, and solely for the purposes outlined below:
Account for Customer
The Company collects and processes personal data that you provide during registration and when updating your account settings. Some information is mandatory for registration purposes. Please be aware that the Company is not responsible for any outcomes that may result from sharing personal information with the Experts.
Order Details
The Company collects and processes your order details, including all the information you provide when filling out the order form. This also includes any information shared with the Expert through the Messaging System and the instructions related to the assignment.
Posting of Information
The Company may also process information you provide, including content and messages, that you post on or through our Site, which may include personally identifiable information. By sharing this information, you acknowledge that it will be accessible to both the Site and the Experts. Furthermore, you understand that certain content may not be deleted, as it could be linked to the Services you received and used by the Experts.
Unless you choose to opt-out, we will retain this information as long as necessary to resolve disputes, provide customer support, and address issues, in accordance with applicable law.
Service Use, Cookies, and Other Similar Technologies
When you use our Services, we track web traffic and analyze your behavior. We may collect information like your IP address, proxy server, operating system, web browser, mobile carrier, and location (based on your phone settings). This data helps us conduct market research and enhance the quality of our services. We also use cookies to remember your preferences for future visits.
All Customers have the option to receive notifications from their browser whenever a cookie is sent and can disable cookies through their browser settings. However, please note that disabling cookies may impact or limit certain features and functionality of our Site. Despite this, you will still be able to place orders regardless of your cookie settings.
If you have previously accepted cookies on our Site and wish to change or disable them, please follow these instructions for your browser:
Billing Information
When you make a payment for a service on our Site, you provide payment and related information. Please note that we do not collect, process, or store your payment card details or other payment-related information on our Site. This information is securely transmitted directly to third-party payment providers. Without this data, we would not be able to process your payment or provide the selected Service.
For tax and financial reporting purposes, we retain only the first 6 and last 4 digits of your card for a limited period. This information may be used to identify you for transaction purposes (such as reconciling receipts) or to identify your card issuer in certain cases.
Sensitive Data
The Company does not process your sensitive data unless you provide explicit consent.
Social Network Pages
We maintain official pages on social media platforms like Facebook. When you engage with our pages, such as by subscribing, commenting, or liking our posts, we may analyze this data to assess performance and conduct social media marketing analysis, based on our legitimate interests.
Information Required for Submitting Tax Documentation
To comply with relevant tax and accounting regulations, we may be required to submit tax documentation that includes your personal data. This may encompass information such as your full name, citizenship, permanent address, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identification number.
The types of personal data collected by this Site, either directly or through third parties, include cookies, usage data, information provided while using the service, device information, unique device identifiers for advertising purposes (such as Google Advertiser ID or IDFA), and email addresses.
Full details on each type of personal data collected can be found in the relevant sections of this Policy or in specific notices provided before the data is collected.
Personal data may be provided by the User voluntarily, or, in the case of usage data, it may be collected automatically during the use of this Site.
Unless stated otherwise, all data requested by this Site is required, and failure to provide it may prevent us from delivering our services. In cases where the Site marks certain data as optional, Users can choose not to provide it without impacting the availability or functionality of the Service.
If Users are uncertain about which data is mandatory, they are encouraged to reach out to the Owner for clarification.
Any use of cookies or other tracking technologies by this Site or third-party service providers is intended to deliver the requested Service to the User, as well as for other purposes outlined in this document.
Users are responsible for any personal data of third parties that they provide, publish, or share through this Site.
Mode and Place of Processing Personal Data
Methods of processing
The Company takes appropriate security measures to safeguard Personal Data against unauthorized access, disclosure, alteration, or destruction.
Personal Data is processed through computers and IT tools, following procedures and protocols aligned with the specified purposes. In addition to Company personnel, certain individuals involved in the operation of the Site (e.g., administration, sales, marketing, legal, and system administrators) or third-party service providers (e.g., mail carriers, hosting providers, IT companies, communication agencies) may have access to the data. These third parties may be designated as Data Processors by the Company when necessary. An updated list of these parties is available upon request.
Place
Personal Data is processed at the Company’s operating offices and other locations where parties involved in the processing are situated. Depending on the Customer’s location, data transfers may involve the transfer of Personal Data to a different country. Customers can refer to the section on Personal Data processing for more information about such transfers.
Retention time
Unless otherwise specified in this document, Personal Data is processed and stored for as long as necessary to fulfill the purposes for which it was collected. It may be retained for a longer period to comply with legal obligations or based on the user’s consent.
Purposes of Processing
The Company collects user data to provide its services, meet legal requirements, respond to enforcement requests, protect its own rights and interests (as well as those of users or third parties), and identify malicious or fraudulent actions. Furthermore, the data is utilized for purposes such as heat mapping and session recording, analytics, advertising, live chat platform interaction, remarketing and behavioral targeting, tag management, engagement with external social networks and platforms, and managing activity data.
For more comprehensive details regarding the personal data used for each purpose, users can refer to the section labeled "Detailed Information on the Processing of Personal Data."
Detailed Information on the Processing of Personal Data
Personal data is collected and processed for the following purposes through the use of the services listed below:
Provision of Services
We process the personal data you provide voluntarily to tailor your experience on the Site and deliver high-quality services in accordance with our Terms and Conditions. Specifically, we use your personal data to grant access to our Services and meet our obligations. This involves processing your information during registration so that Experts can locate your account and offer the requested services. Without the necessary information you provide under our Terms and Conditions, we will not be able to offer the full functionality of our Site or connect you with Experts.
Payment Services
To access our Services, you will be required to provide payment details (e.g., credit card information) and billing information through our third-party payment providers. These providers handle your personal data securely, utilizing encryption and other protective measures. For further details, please refer to our Refund Policy. We do not store your payment information on our servers, and all transactions are processed securely via our third-party partners.
Additionally, our payment providers may share with us your payment card transaction details, such as the date, amount, and last four digits of your card, to verify specific transactions or validate promotional offers.
Communications
We may contact you via email or other methods (including publicly available notices) for service-related purposes, such as welcome messages, security and legal notifications, service updates, and reminders. Your data may also be used to enable communication between you and the Experts. Additionally, we may reach out to request feedback or invite you to participate in research aimed at enhancing the user experience.
You can opt out of most communications, except for legal notices or changes to your account settings, by using the opt-out options provided in the messages we send.
Marketing and Promotion
We may process your personal data to analyze, personalize, and enhance our marketing strategies. Unless consent is required, we may send direct marketing emails and special offers. You can opt out of marketing messages at any time using the links provided in each message or through your account settings.
Analytics and Development
To enhance the Site and gain insights into user interactions with our services, we monitor and analyze personal data, including registration details, web traffic, cookies, and usage information (such as session duration, location, and device type). This allows us to develop new features and improve the overall user experience. Additionally, we may conduct polls and surveys for internal purposes, with participation being optional.
Support
In the event of disputes or complaints, we may use your data (including communications) to assist in resolving issues, monitor behavior, and respond to requests.
Compliance with Legal Requirements
Certain data, such as payment information, may be processed to comply with legal and financial regulations. Additionally, data may be used to respond to legal requests or to establish, defend, or exercise legal rights.
Fraud Prevention
We monitor specific data, such as your log information and payment details, to prevent fraudulent activities and protect your experience on the Site.
Changes
If there are changes to the purposes for processing your personal data, we will notify you via email. You will be asked to consent to any new purposes unless they are compatible with the original ones. Refusing to provide certain personal data may restrict access to specific features.
Archival Purposes
We may archive data to fulfill legal obligations or to establish, pursue, or defend legal claims, which constitutes a legitimate interest of the Company.
Responding to Contact Initiated by You
When you contact us (e.g., via forms, email, or chat), you may provide contact details that we use to respond. Sharing information about the Company is considered a legitimate interest.
Combating Inappropriate Behavior and Promoting Safety
We review data to verify accounts, enhance security, and prevent inappropriate behavior, spam, or fraud. Ensuring the Site is used in accordance with our Terms and Conditions is in our legitimate interest.
Aggregate/De-Identified/Anonymized Data
We may aggregate, de-identify, or anonymize personal data to ensure it is no longer associated with identifiable information (such as your name or email). This data may be used for various purposes, including research or marketing, and may be shared with third parties at our discretion.
Legal Bases for Data Processing
As outlined above, we process your personal data in various ways based on your use of our Site and participation in our services. Depending on the specific circumstances, the processing of your personal data may be based on one or more of the following legal grounds:
- Consent. Processing is carried out based on the consent you have provided.
- Contractual Necessity. Processing is necessary for us to provide our Services in accordance with the Terms and Conditions.
- Legitimate Interests. Processing is necessary to pursue our legitimate interests, which include:
- Complying with financial and accounting regulations;
- Evaluating the Company's business performance through website traffic analysis and financial metrics;
- Promoting the Site via social media, media outlets, and affiliates, including bloggers or influencers;
- Preventing fraud and ensuring the secure handling of personal data;
- Verifying the credentials of Experts.
Legal Compliance. Processing is necessary to comply with applicable laws and regulations (e.g., responding to data subject requests).
Vital Interests/Public Interest. In rare cases, processing may be necessary to safeguard your vital interests or those of another person, or to fulfill tasks in the public interest or under the exercise of official authority.
In all cases, we will notify you of the specific legal basis for processing your data, along with any relevant details, before initiating any data processing, unless legal obligations prevent us from doing so.
Your Rights as a Data Subject Concerning the Processing of Your Personal Data by the Company
Right of confirmation. You have the right to request confirmation from the Company regarding whether your personal data is being processed.
Right of access. You have the right to access your personal data that is processed by the Company.
Right to rectification. You may request the Company to complete any incomplete personal data that requires corrections.
Right to erasure (right to be forgotten). You can request the Company to delete your personal data, and in most cases, it will be erased unless retention is required by law.
Right of restriction of processing. You can challenge the accuracy of your personal data, or if the Company no longer wishes to process your data but you want it retained for other reasons (e.g., to pursue a legal claim), you can request that its processing be restricted instead of having the information erased.
Right to data portability. You have the right to have your personal data transferred directly from one controller to another, where technically possible, provided that such transfer does not negatively impact the rights and freedoms of others.
Right to object to processing of your personal data by the Company. You have the right to object to our processing of your personal data if the processing is related to the performance of a task carried out in the public interest or the exercise of official authority vested in us. You can also object if we process your data based on our legitimate interests or those of a third party, and you believe that your interests or fundamental rights and freedoms override those interests. If you file an objection, we will cease processing your personal data unless we can provide compelling legitimate grounds for continuing the processing.
Right to withdraw consent at any time by contacting us. Upon receiving your withdrawal request, we will process it promptly and cease processing your personal data, unless required by law to retain it.
Right to request a copy of your personal data. As a registered user, you can also review the data you have provided in your Account.
Right to request the company to correct any information about you. If you believe that your data is incorrect, outdated, or incomplete, please contact us. We may ask you questions related to your user account to verify your identity. We will make every effort to enable you to exercise your rights as quickly as possible, and no later than required by applicable law. If we need to extend the processing period for your request in accordance with the law, we will notify you.
Additional Information for California Residents
The California Consumer Protection Act (CCPA), as amended by the California Privacy Rights Act (CPRA) and subsequent regulations, requires us to provide California residents with additional information about how we collect, use, and share personal information. This Section 13(B)(i) applies solely to "Personal Information" of California residents, as defined in the CCPA, and supplements the information provided in the rest of this Policy. Data regarding individuals who are not California residents may be handled differently and is not subject to the same rights outlined in this Section. This Section applies only to the extent required by the CCPA, meaning some personal information about California residents may not be covered here.
If you are a California resident, California law may allow you to request that we provide you with:
- The categories of Personal Information we have collected or disclosed about you in the past twelve months;
- The categories of sources from which we collected such information;
- The business or commercial purpose for collecting or selling your Personal Information;
- The categories of third parties with whom we have shared your Personal Information;
- Access to and/or a copy of certain information we hold about you;
- An option to request the deletion of certain information we have about you.
Certain information may be exempt from such requests under applicable law. For instance, we require certain types of information to provide services to you. If you request its deletion, you may lose access to or the ability to use our Site.
We reserve the right to verify your identity to our satisfaction before responding to your request. This may involve, depending on the type of request, the sensitivity of the data you're requesting, and the nature of your relationship with us: verifying your name, asking you to click on a link sent to your email address, or requesting information about our relationship that only you are likely to possess.
The California "Shine the Light" law gives California residents the right, under certain circumstances, to request information from us about how we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
Additional Information About Data Collection and Processing
International Data Transfers
We may collect your personal information from, transfer it to, and store and process it in different countries. Whenever we share information outside of your country of residence, and when legally required, we ensure that an adequate transfer mechanism is in place. We also ensure that any third parties with whom we share information have an appropriate transfer mechanism in place.
Children’s Privacy
We are committed to protecting children's privacy. Our Services are not intended for use by children under the age of 16 without the explicit permission of their parent or legal guardian.
If you are under the age of 16, you must obtain your parent’s or legal guardian’s permission before submitting any personal data to the Company. We may process the personal data of children under 16, provided that the data has been given with the consent of a parent or legal guardian for the specific purpose of using our Services.
Legal Action
The Owner may use the User's Personal Data for legal purposes, including in court or in preparation for legal action related to the improper use of this Site or associated Services. The User acknowledges that the Owner may be required to disclose personal data upon request by public authorities.
System Logs and Maintenance
For operational and maintenance purposes, this Site and third-party services may collect log files that track activity on the Site (System Logs) or utilize other personal information, such as IP addresses, for these purposes.
Information Not Included in this Policy
If the User needs additional information about the collection or processing of Personal Data, they can request further details from the Owner at any time. The contact information is provided at the beginning of this document.
Breach Notifications
If any of your personal data is compromised, we will notify you and the relevant data protection authorities without undue delay if there is a high risk of violation of your rights as the data subject. We will also take appropriate measures to minimize such risks.
Updating this Policy
We may update this Policy periodically. Any changes or information about them will be posted on our Site.
Contact Us
Please don't hesitate to contact us if you have any questions regarding this Policy:
by mail at
Updated: December 17, 2024.